Refund policy

Last updated: 4 August 2026

This policy applies to paid Report Automation training programmes confirmed by written invoice or enrolment confirmation. Prices shown on the Site are informational and do not themselves create a charge.

Refund eligibility

You may request a full refund if you cancel in writing at least 14 days before the cohort start date stated on your confirmation, and you have not accessed live sessions or downloadable cohort materials beyond the pre-course orientation PDF.

Timeframe

Refund requests must be submitted within 30 days of payment for unused seats that still meet the eligibility rules above. Requests after a cohort has started are assessed under partial refund or non-refundable rules below.

Full or partial refunds

Full refund: cancellation ≥ 14 days before start, materials unused as described.

Partial refund (50% of fees paid for that seat): cancellation between 13 and 5 days before start, if no live session was attended.

Cancellations inside 5 days of start, or after attending any live module, are generally not refundable except where required by UK consumer law or where Report Automation cancels the cohort.

Non-refundable items

Custom on-site facilitation travel booked at your request, third-party venue fees passed through at cost, and Firm Desk advisory days already delivered are non-refundable. Digitally delivered template packs sold separately (if any) are non-refundable once download links are issued.

Refund process

Email contact@report-automation.digital with your full name, invoice number, programme name, and reason for the request. We confirm eligibility within five UK business days.

Processing time and method

Approved refunds are returned via the original payment method within 14 UK business days of approval. Bank timelines may add a few days beyond our transfer.

Cancellation by Report Automation

If we cancel a cohort, you may transfer to a later intake or receive a full refund of fees paid for the cancelled seat. We are not responsible for incidental travel you arranged independently.

Exceptions

We may offer goodwill gestures for documented serious illness or bereavement at our discretion. Statutory rights under applicable UK consumer law are not affected where they apply.

Contact for refund requests

contact@report-automation.digital · 078 1540 1695 · 16 Seafield Street; Llwynypia; CF40 2JZ; United Kingdom